Last Updated: 11-11-25
We're here to help you every step of the way.
Whether you need booking assistance, have questions about payments, or require support during your rental — YellaRide's Customer Support Team is available and ready to assist.
You can reach us through the following support options:
| Support Channel | Purpose |
|---|---|
| Help Center (Knowledge Base) | Self-help articles, booking guides, FAQs |
| Live Chat (In-App & Website) | Instant questions or urgent issues |
| Email Support | Non-urgent support, documents, refund/cancellation requests |
| Ticket System (In-App) | Track progress of any issue or complaint |
📧 Email: support@yellaride.com
🌐 Help Center: www.yellaride.com/help
📍 Company Registration Location: Georgia (under YellaRide LLC)
Support Timing:
If you feel an issue was not resolved properly, you may escalate it:
We take customer experience seriously and aim for fair and transparent resolution.
YellaRide Support helps with:
Important: YellaRide acts as a platform connecting customers and rental operators.
We assist in communication and resolution, but vehicle availability, condition, deposits, and rental terms are managed by the operator.
In case of vehicle breakdown, accident, or urgent issue during active rental:
📧 Urgent Support: urgent@yellaride.com
YellaRide will step in to ensure the operator takes action according to their obligations.
You may submit feedback through:
We use every complaint to improve our platform experience.
You can perform many actions directly from your app/portal dashboard:
To respond quickly and accurately, please include:
Screenshots or documents help us understand and resolve cases faster.
We are here to make car rentals simple, transparent, and stress-free.
Your trust matters — and we'll always work hard to protect it.