Customer Refund Policy

This Refund Policy explains how refunds are handled when booking through Yella Ride LLC ("YellaRide", "we", "us", "platform"), a vehicle rental marketplace connecting customers with independent rental operators.

YellaRide is a platform — we do not own or operate vehicles.

We collect the full rental payment, and security deposits are handled directly by rental operators according to their rules.

1. Eligibility for Refunds

A customer may be eligible for a refund when:

2. How Refunds Work

• The booking amount collected by YellaRide is refunded to the same payment method used at the time of booking.
• Partial refunds may apply when cancellation occurs after the free cancellation window.

Refund timeline:

• 3–7 business days for credit/debit card payments
• Bank processing time may vary

YellaRide does not charge an extra refund fee.

3. Security Deposits (Operator Responsibility)

Security deposits are handled directly by rental operators, not by YellaRide.

• Each operator may have different deposit rules, amounts, or release timelines.
• Deposits are refunded directly by the operator based on their terms.

YellaRide does not process, hold, or refund security deposits.

4. Non-Refundable Situations

Refunds are not provided if:

• Customer does not arrive at pickup location (no-show)
• Customer arrives without required documents (license, ID, payment card)
• Customer violates terms (unsafe driving, unauthorized use, etc.)
• Customer attempts to shorten the rental after the rental period starts

5. Refund After Rental Start

Once the vehicle is handed over:

• Paid rental charges are non-refundable
• Unused days are generally not refunded (depends on operator rules)

6. Disputes & Resolution

If a customer believes a refund decision is incorrect:

1. Customer submits a dispute through the YellaRide Help Center
2. YellaRide reviews booking details and operator records
3. Resolution is shared within 5 business days

7. Contact for Refund Requests