✅ CUSTOMER TERMS & CONDITIONS

1. Introduction

Welcome to Yella Ride ("we," "us," "our," or "YellaRide").

YellaRide is an online marketplace that connects customers ("you", "user") with independent car rental operators ("rental providers").

YellaRide:

• Does not own or operate vehicles listed on the platform
• Is not a rental company
• Acts only as a booking facilitator between customer and rental operator

When booking a vehicle through YellaRide, you enter into:

• A rental agreement with the car rental operator
• A platform usage agreement with YellaRide

By accessing or using YellaRide, you agree to these Terms & Conditions.

2. Eligibility to Use the Platform

To book using YellaRide, you must:

• Be at least 21 years old
• Have a valid driving license
• Provide accurate personal information
• Agree to the rental operator's terms, including insurance and deposit rules

Rental operators may have different age restrictions (e.g., SUV / luxury cars may require 25+).

3. Booking Process

1. Choose your car on YellaRide
2. Select rental dates, pickup & drop-off location
3. Complete payment (prepaid or pay later if available)
4. Receive booking confirmation email / app notification

The confirmation contains:

• Rental operator details
• Pickup instructions
• Required documents

4. Payments

• YellaRide collects full booking payment online (prepaid bookings)
• Security deposit (if required) is handled directly by the rental operator
• Deposits may be held on credit card or pre-authorized

YellaRide does not control:

• Deposit charges
• Additional service fees (tolls, traffic fines, damages, fuel usage)

5. Customer Responsibilities

You must:

• Provide accurate driver information
• Arrive on time for pickup
• Return the vehicle in the same condition
• Follow all traffic laws and safety guidelines

You are financially responsible for:

• Damages caused during your rental period
• Lost keys, parking tickets, toll charges, fuel charges
• Returning the vehicle late or to a wrong location

6. Rental Operator Responsibilities

Operators must:

• Provide the vehicle booked or a similar category vehicle
• Clearly communicate deposit requirements
• Ensure the vehicle is in roadworthy condition
• Provide insurance coverage details

7. YellaRide Role & Liability Limitation

YellaRide is not liable for:

• Vehicle condition
• Deposit deductions
• Accidents, damages, or loss during rental period
• Extra charges requested by rental operator

YellaRide only facilitates:

• Booking
• Payment
• Customer support communication

All rental obligations are between you and the rental operator.

8. Cancellation & No-Show Rules

• Cancellation terms depend on the rental operator
• If a user fails to arrive (no-show), payment may be non-refundable

Full details are provided in the Cancellation Policy page.

9. Refunds

Refunds are processed based on:

• Operator approval (for booking-related issues)
• Payment terms chosen during booking

Refer to Refund Policy for full details.

10. Prohibited Use

You may not:

• Use fake identities or documents
• Use platform for illegal activity
• Try to bypass operators and book directly to avoid fees

Such actions may lead to account suspension.

11. Governing Law

All disputes will be governed by the laws of:

State of Georgia, United States

12. Contact Information

If you have any questions about these terms: